 | ||||
ERS Support Center
ERS Member Services can be contacted between 24 hours, seven days a week, in the following ways
- Visit our FAQs or our Central Knowledge Base
- ERS Support Advisors - 0870-CALL-ERS [2255-377]
Frequently Asked Questions for Support Enquiries
What is a Cookie?
A small text file of information that certain Web sites attach to a user's hard drive while the user is browsing the Web site. A Cookie can contain information such as user ID, user preferences, archive shopping cart information, etc. Cookies can contain Personally Identifiable Information
What is Encryption?
The process by which data is converted into private code to ensure secure transmission.
What is a Firewall?
Specialised software and/or hardware designed to prohibit unauthorized access to information on a computer network.
What is the Internet Protocol (IP) Address for?
These are numbers that are translated into a domain name (e.g., progressive.com). The address is a string of four numbers separated by periods (such as 111.22.3.444) used to represent a computer or other device on the Internet.
What does Web Beacon mean?
It meansa small image in an HTML page with all dimensions set to 1 pixel. Because of its insignificant size, it is not visible but it is used to pass certain information anonymously to third-party sites. These are mainly used by advertisers. It can also be referred to as an Invisible GIF.
Is the service available 24 hours 7 days and 365 days?
Yes, we are available to relay your calls 24 hours 7 days 365 days including seasonal holidays!
What is the difference between you and the other providers?
More questions and answers can be found here.
